Customer Services


To the fullest extent permitted at law, “ASD Visual Aids” and is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, “ASD Visual Aids” does not represent or warrant that the information accessible via this website is accurate, complete or current. Price and availability information is subject to change without notice. We reserve the right to change, modify, remove or substitute without notice any information shown on this website (or any other website owned by ASD Visual Aids Limited) of any other publication of ASD Visual Aids’ from time to time. Except as specifically stated on this website, to the fullest extent permitted at law, neither “ASD Visual Aids” nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

For the avoidance of doubt, “ASD Visual Aids” does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of “ASD Visual Aids”, its affiliates, directors, employees or other representatives.

All special offers and promotions are subject to a valid date. ASD Visual Aids will not accept any discount coupons, Purchase orders or gift certificates which have expired.

Procedure for complaints

What’s the procedure for complaints? We welcome any comments about our service, and depend on you to tell us how we can improve what we are doing.

Our aim is to deal with any problems and difficulties quickly and fairly. If you have reason to complain about our service, please email our customer services team and state that you are making a complaint.

Alternatively, call us on 0800 622 6015 and say that you wish to make a complaint.

We will wherever possible respond within 3 working day, either resolving the complaint, or with a time scale for resolution. Our aim is to fully resolve complaints within 10 working days.

If you are not happy with our response, you should contact us again and ask for the issue to be dealt with by the Customer Services Manager. They will respond within 48 hours.

Track my order(s)

Freephone 0345 257 0849

Fax 0345 257 0851